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Terms and Conditions

Terms and Conditions of the Online Store BaseballOutlet.pl

I. General Provisions and Contact

  1. These Terms and Conditions (hereinafter: the “Terms”) define the rules and conditions for using the online store BaseballOutlet.pl, available at https://www.baseballoutlet.pl (hereinafter: the “Store”).
  2. The owner of the Store and the seller is BBLO Sp. z o.o., with its registered office in Warsaw, ul. Bukowińska 10 lok. 197, 02-703 Warsaw, Poland, entered into the Register of Entrepreneurs of the National Court Register under KRS number 0001179158, NIP: 5214121502, REGON: 542018517 (hereinafter: the “Seller”).
  3. Seller’s contact details:
  4. These Terms apply to agreements concluded through the Store.
  5. A “Consumer” means a natural person entering into a transaction with the Seller for purposes which are not directly related to that person’s business or professional activity.
  6. A “Privileged Entrepreneur” means a natural person entering into an agreement directly related to their business activity where the agreement is not of a professional nature for that person, in accordance with applicable Polish law.
  7. Where these Terms refer to rights granted to Consumers, such rights also apply to Privileged Entrepreneurs to the extent provided by applicable law.

II. Technical Requirements

  1. In order to use the Store, the Customer requires:
    • a computer, smartphone, tablet or other device with a web browser,
    • access to the Internet,
    • an active e-mail address.
  2. The Customer should use the Store in accordance with applicable law and these Terms.

III. Personal Data

  1. The controller of personal data processed in connection with the operation of the Store is the Seller.
  2. Detailed information regarding the processing of personal data, including the purposes and legal bases of processing and the rights of data subjects, is available in the Store’s Privacy Policy.

IV. Conclusion of the Sales Agreement and Customer Account

  1. The Store enables Customers to purchase Goods:
    • without registration, or
    • using a customer account.
  2. To place an order, the Customer must:
    • select the Goods,
    • add them to the cart,
    • provide the required information,
    • select the delivery and payment method,
    • review the order,
    • confirm the order by clicking the “Buy and pay” button or another button clearly indicating an obligation to pay.
  3. Information concerning Goods presented in the Store constitutes an invitation to conclude an agreement within the meaning of Article 71 of the Polish Civil Code and does not constitute a binding offer by the Seller.
  4. By placing an order, the Customer submits an offer to conclude a sales agreement with the Seller.
  5. The sales agreement is concluded when the Seller confirms acceptance of the Customer’s order for processing.
  6. Confirmation of acceptance of the order is sent to the Customer by e-mail.
  7. If the Seller is unable to fulfil all or part of the order, the Customer will be informed without undue delay. Any payment relating to Goods that cannot be supplied will be refunded.
  8. The Seller provides confirmation of the concluded agreement to the Customer on a durable medium, in particular by e-mail.
  9. The Customer is responsible for providing correct and complete information necessary to process and deliver the order.
  10. If the information provided by the Customer is incomplete or raises reasonable doubts, the Seller may contact the Customer and suspend processing of the order until the necessary information is clarified.

V. Prices and Payment Methods

  1. Prices of Goods are displayed in the currencies available in the Store, including PLN and EUR, and include applicable VAT unless expressly stated otherwise.
  2. Delivery costs and any other applicable charges are presented to the Customer before the order is placed.
  3. Available payment methods may include:
    • Przelewy24,
    • PayPal / PayPal Express,
    • Stripe,
    • bank transfer,
    • payment cards,
    • other payment methods displayed in the Store at checkout.
  4. The payment methods actually available for a particular order may depend on the Customer’s country, currency and selected delivery method.
  5. In the case of payment by bank transfer, payment should be made within 3 days unless otherwise agreed with the Seller.
  6. If payment is not received within the applicable period, the Seller may cancel the order.
  7. Unless otherwise required by law or agreed with the Customer, refunds are made using the same payment method used for the original transaction.

VI. VAT and Sales within the European Union (OSS)

  1. In the case of sales to Consumers located in European Union Member States other than Poland, the Seller may apply the VAT rate applicable in the country of destination in accordance with the One Stop Shop (OSS) procedure and applicable tax regulations.
  2. The final price applicable to the order is displayed before the Customer places the order.
  3. Changing the delivery country may result in a change in the applicable VAT rate and consequently the final price of the Goods.
  4. In the case of eligible business-to-business transactions within the European Union, the relevant rules concerning intra-Community supplies may apply.
  5. The Seller issues invoices and other sales documents in accordance with applicable tax regulations.

VII. Delivery

  1. Goods are delivered using the delivery methods and carriers available in the Store for the Customer’s selected destination.
  2. Available delivery methods and their costs are displayed during checkout.
  3. The order processing time is up to 7 business days unless a different processing time is stated on the product page or otherwise communicated to the Customer.
  4. Estimated carrier delivery times are separate from the Seller’s order processing time.
  5. In the case of a Consumer, the risk of accidental loss of or damage to the Goods passes to the Consumer when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the Goods.
  6. If the Consumer independently commissions a carrier not offered by the Seller, the risk may pass to the Consumer when the Goods are handed over to that carrier, in accordance with applicable law.
  7. The countries to which delivery is currently available are indicated in the Store during checkout.
  8. The Customer should provide complete and accurate delivery details. Additional costs resulting from incorrect or incomplete delivery information provided by the Customer may be charged to the Customer where permitted by applicable law.

VIII. Right of Withdrawal – 30-Day Return Period

  1. The Seller voluntarily extends the statutory withdrawal period applicable to online purchases and grants Consumers and Privileged Entrepreneurs the right to withdraw from the sales agreement within 30 days without giving any reason.
  2. The 30-day withdrawal period begins on the day on which the Customer, or a third party designated by the Customer other than the carrier, takes physical possession of the Goods.
  3. In the case of an order containing multiple Goods delivered separately, in batches or in parts, the withdrawal period begins on the day on which the Customer takes physical possession of the last Good, batch or part.
  4. To exercise the right of withdrawal, the Customer must inform the Seller of the decision to withdraw from the agreement by an unequivocal statement, for example:
    • by e-mail, or
    • in writing to the Seller’s postal address.
  5. The Customer may use a withdrawal form made available by the Seller, but use of such a form is not mandatory.
  6. To meet the 30-day withdrawal deadline, it is sufficient for the Customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.
  7. After exercising the right of withdrawal, the Customer must return the Goods without undue delay and no later than 14 days from the date on which the Seller was informed of the Customer’s decision to withdraw from the agreement.
  8. Unless the Seller has agreed to bear such costs, the Customer bears the direct cost of returning the Goods.
  9. In the event of withdrawal from the entire agreement, the Seller shall refund all payments received from the Customer in respect of the returned Goods, including the cost of the least expensive standard delivery method offered by the Seller for the relevant order.
  10. If the Customer selected a delivery method more expensive than the least expensive standard delivery method offered by the Seller, the Seller is not required to refund the additional delivery cost.
  11. The Seller shall make the refund without undue delay and no later than 14 days from the date on which the Seller is informed of the Customer’s decision to withdraw from the agreement.
  12. The Seller may withhold the refund until the Goods have been received or until the Customer provides proof of having returned the Goods, whichever occurs first.
  13. Unless otherwise agreed with the Customer, the refund shall be made using the same payment method used for the original transaction.
  14. The Customer may inspect and handle the Goods only to the extent necessary to establish their nature, characteristics and functioning, in a manner comparable to what would normally be permitted in a physical store.
  15. The Customer is liable for any diminished value of the Goods resulting from handling them beyond what is necessary to establish their nature, characteristics and functioning.
  16. The right of withdrawal does not apply in cases excluded by applicable law, including, where applicable, Goods made to the Customer’s specifications or clearly personalized and sealed Goods which are not suitable for return for health protection or hygiene reasons where the seal has been removed after delivery.
  17. The 30-day withdrawal period provided by the Seller does not limit any mandatory rights available to the Customer under applicable consumer protection law.

IX. Complaints and Conformity of Goods

  1. The Seller is liable to Consumers and Privileged Entrepreneurs for the conformity of the Goods with the sales agreement in accordance with applicable law.
  2. Goods must conform to the agreement, in particular as regards their description, type, quantity, quality, completeness, functionality and other characteristics required under applicable law.
  3. A complaint concerning the conformity of Goods with the agreement may be submitted:

  4. To facilitate processing of a complaint, the Customer should, where possible, provide:

    • order number,
    • description of the problem,
    • information identifying the Goods,
    • the remedy requested by the Customer,
    • photographs or other information that may assist in assessing the complaint.

    Failure to provide information that is not legally required does not deprive the Customer of their statutory rights.

  5. If the Goods are not in conformity with the agreement, the Customer may request repair or replacement in accordance with applicable law.
  6. The Seller may replace the Goods when the Customer requests repair, or repair the Goods when the Customer requests replacement, if the remedy selected by the Customer is impossible or would impose disproportionate costs on the Seller, in accordance with applicable law.
  7. If both repair and replacement are impossible or would impose disproportionate costs on the Seller, the Seller may refuse to bring the Goods into conformity with the agreement to the extent permitted by law.
  8. Repair or replacement shall be carried out within a reasonable time and without significant inconvenience to the Customer, taking into account the nature of the Goods and the purpose for which they were purchased.
  9. In circumstances provided for by applicable law, the Customer may request a price reduction or withdraw from the agreement, in particular where:
    • the Seller has refused to bring the Goods into conformity,
    • the Seller has failed to bring the Goods into conformity within a reasonable time or without significant inconvenience,
    • the lack of conformity persists despite an attempt to bring the Goods into conformity,
    • the lack of conformity is sufficiently serious to justify an immediate price reduction or withdrawal, or
    • it is clear that the Seller will not bring the Goods into conformity within a reasonable time or without significant inconvenience.
  10. The Customer may not withdraw from the agreement if the lack of conformity is minor, subject to applicable law.
  11. The Seller shall respond to a Consumer’s complaint within 14 days of receiving it. Where applicable under Polish law, failure to respond within this period shall be treated as acceptance of the complaint.
  12. The Seller bears the costs of repair or replacement required under the statutory rules concerning lack of conformity, including necessary postage, transport, labour and materials.
  13. Where Goods must be made available to the Seller for repair or replacement, the Seller shall arrange or bear the cost of collecting them to the extent required by applicable law.
  14. Rights arising from a commercial or manufacturer’s warranty, where provided, are independent of the Customer’s statutory rights against the Seller concerning lack of conformity of the Goods.
  15. The Seller’s liability for lack of conformity applies for the period provided by applicable law.

X. Out-of-Court Consumer Dispute Resolution

  1. A Consumer may use available out-of-court methods of resolving disputes and pursuing claims in accordance with applicable law.
  2. Information about consumer dispute resolution bodies and available procedures may be obtained from competent consumer protection authorities, including the Polish Office of Competition and Consumer Protection (UOKiK), and from relevant European Union consumer information services.
  3. The use of out-of-court dispute resolution procedures is voluntary unless otherwise required by applicable law.

XI. Promotions and Price Reductions

  1. The Seller may organize promotions, sales, discount campaigns and other promotional activities.
  2. Where the Seller announces a reduction in the price of Goods, information concerning the lowest price applied during the 30 days preceding the price reduction shall be provided where required by applicable law.
  3. If Goods have been offered for sale for less than 30 days, the relevant lowest price shall be determined in accordance with applicable law.
  4. The terms of a specific promotion may specify additional conditions, including its duration, eligible Goods and Customers, and the rules for using promotional codes.
  5. Promotional codes and discounts cannot be combined unless the terms of the relevant promotion expressly provide otherwise.

XII. Newsletter

  1. The Seller provides an electronic newsletter service.
  2. The Newsletter may include information concerning products, new arrivals, promotions, special offers, events and other marketing content relating to the Seller’s activities.
  3. Subscription to the Newsletter is voluntary and free of charge.
  4. The Newsletter agreement is concluded when the Customer subscribes to the Newsletter and completes any required confirmation process.
  5. The Newsletter service is provided for an indefinite period.
  6. The subscriber may unsubscribe at any time, in particular by using the unsubscribe link contained in a Newsletter message or by contacting the Seller.
  7. The Seller may discontinue the Newsletter service after informing subscribers where required.
  8. Personal data relating to the Newsletter is processed in accordance with the Store’s Privacy Policy and applicable data protection law.

XIII. Final Provisions

  1. Agreements concluded through the Store are governed by Polish law, subject to mandatory consumer protection provisions that may apply to Consumers residing in other countries.
  2. The choice of Polish law shall not deprive a Consumer residing in another country of the protection afforded by mandatory provisions of law that would apply in the absence of such choice of law.
  3. Nothing in these Terms excludes or limits any rights granted to Consumers or Privileged Entrepreneurs under mandatory provisions of applicable law.
  4. The Seller may amend these Terms for valid reasons, including:
    • changes in applicable law,
    • changes in payment or delivery methods,
    • changes in the functionality of the Store,
    • changes in the Seller’s business or services,
    • the need to correct or clarify provisions of the Terms.
  5. Amendments to the Terms shall not adversely affect orders or agreements concluded before the amendments entered into force.
  6. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in force to the extent permitted by law.
  7. These Terms are effective from 10/09/2026.