RETURNS
You have the right to withdraw from the contract within 30 days of receiving your order without giving any reason.
To return your order, please use the following link:
https://zwroty-shoper.pl/019ecfda-d9cf-790c-bfed-a3321947c127/baseballoutlet.pl/en_EN
Return costs:
- the customer bears the cost of returning the goods.
Returns after 30 days:
After 30 days, returns are no longer available, but in individual cases we may offer alternative solutions (e.g. store credit).
Send the product back to:
BBLO Sp. z o.o.
Bukowińska 10/198
02-703 Warsaw
Poland
You can send the return at your own expense to the Inpost parcel lockers near our warehouse:
- WAW437M, Pejzażowa 2 02-703 Warsaw, Poland
- WAW722M, Pejzażowa 2 02-703 Warsaw, Poland
For customer support or additional questions, you can contact us at baseballoutlet.pl@gmail.com or shop@baseballoutlet.pl
COMPLAINTS
You can submit a complaint not only if a product is damaged or does not match your order when you receive it, but also if it becomes damaged prematurely during normal use.
Each complaint is assessed individually, taking into account, among other things, the type of product, the duration and manner of use, and the nature of the damage.
To submit a complaint, please contact us at baseballoutlet.pl@gmail.com. Please include your order number, product name, a brief description of the issue and, if possible, photos showing the damage.
We process complaints in accordance with applicable law, no later than 14 days after receiving the complaint.
Detailed information regarding complaints can be found in our Terms and Conditions.